Support
Talk to us.
We're a small shop, not a call center. Write us and a real person — often the founder — gets back to you, usually within a day. No phone tree, no ticket number to memorize.
Got it — thanks.
Your note's on its way to us. Keep an eye on your inbox; a real person will write you back, usually within a day.
Email us
Straight to the shop. Good for anything that needs a back-and-forth, a photo, or your order details.
help@chopakalabs.comHelp & FAQ
The fastest answer is usually the one that's already written down. Setup, sensors, alerts, and orders.
Browse the help docsFirmware & versions
Running versions for the node, the gateway, and the app — plus how updates reach a node out in the field.
See firmware & release notesResponse time
~1 day
Usually faster. A real person reads every note — no bots, no canned replies.
Who answers
The shop
Often the founder. We built the thing, so we can actually help you fix it.
Where we are
Okanogan, WA
Pacific time, farm country. We answer when the sun's up, soup to nuts.
Quicker than waiting on us
Most setup and sensor questions are already answered in the help docs — and a firmware mismatch is the usual culprit when a node goes quiet.